Sojourn Settings
Org-wide Sojourn settings. Read through the SojournSettings Apex class, which supplies defaults when no record exists.
API name: Sojourn_Settings__c
| Field | API name | Type | Description |
|---|---|---|---|
| Default Business Hours Id | Default_Business_Hours_Id__c |
Text (18) | BusinessHours Id used when no object, field, or queue override applies. Empty means the org default. |
| Limit Reserve CPU Ms | Limit_Reserve_CPU_Ms__c |
Number (6, 0) | CPU milliseconds Sojourn leaves unused. Default 2000. |
| Limit Reserve DML Rows | Limit_Reserve_DML_Rows__c |
Number (6, 0) | DML rows Sojourn leaves unused. Default 2000. |
| Limit Reserve Queries | Limit_Reserve_Queries__c |
Number (4, 0) | SOQL queries Sojourn leaves unused in the host transaction. Default 10. |
| Live Job Interval Minutes | Live_Job_Interval_Minutes__c |
Number (3, 0) | How often the live values job runs. Default 15. |
| Live Values Window Days | Live_Values_Window_Days__c |
Number (4, 0) | Open intervals older than this are not refreshed by the live job. Default 90. |
| Omni Open Statuses | Omni_Open_Statuses__c |
Text (255) | Comma-separated AgentWork statuses that open an agent interval. Default Assigned,Opened. |
| Tracking Enabled | Tracking_Enabled__c |
Checkbox | Master switch. When false, no intervals are written. |