One package. Every feature.
Release 1 ships everything in one package, with no feature tiers. The price is published with the AppExchange listing. Early access is open now.
Sojourn
- Time in status and time with owner, on any object
- Business hours per org, object, field, or queue
- Backfill from your existing field history
- Goals, breach flags, and alert hooks for Flow
- Live values refreshed every 15 minutes
- Record timeline, including Experience Cloud
- 7 report types, 20 report templates, 4 dashboards
- Daily summaries, archive, and opt-in purge
Sojourn Omni-Channel
For orgs that route work with Omni-Channel. Attributes time to the agent who accepted the work, and adds the Agent Handle Time report.
Ask about Omni-ChannelSet up by CloudAlgo
We install Sojourn, backfill your history, set business hours and goals, and build the reports your leadership asks for.
Contact CloudAlgoBefore you buy.
Do we need a developer?
No. An admin installs the package, assigns permission sets, and enables objects from the Sojourn Setup tab. Objects other than Case, Lead, and Opportunity need one Flow copied from a template.
Does it use our data storage?
Yes. Each interval is a record in your org. The daily summary and the optional archive to a big object keep storage in check on very large orgs.
Which editions are supported?
Enterprise, Unlimited, Performance, and Developer Edition. Omni-Channel attribution needs the Sojourn Omni-Channel extension and Omni-Channel enabled.
What happens to our data if we uninstall?
Export your intervals first with the purge export or any report. Uninstalling a managed package removes its objects and their records.