Case
Fields Sojourn adds to the standard Case object.
API name: Case
| Field | API name | Type | Description |
|---|---|---|---|
| Sojourn Agent Business Minutes | Sojourn_Agent_Business_Minutes__c |
Number (16, 2) | Business minutes the case spent owned by users. |
| Sojourn First Close Business Minutes | Sojourn_First_Close_Business_Minutes__c |
Number (16, 2) | Business minutes from creation to the first close. Help text: Business minutes from creation to the first close, across all statuses. |
| Sojourn First Closed At | Sojourn_First_Closed_At__c |
DateTime | When the case first entered a closed status. Help text: Set by Sojourn the first time the case closes. Reopening does not change it. |
| Sojourn Owner Minutes | Sojourn_Owner_Business_Minutes__c |
Number (16, 2) | Business minutes the record has spent with its current owner, written by Sojourn Live values. Help text: Refreshed by Sojourn Live values. Empty until tracking starts. |
| Sojourn Owner Change Count | Sojourn_Owner_Change_Count__c |
Number (9, 0) | Handoffs between owners; a never-reassigned case shows 0. Help text: Handoffs between owners. A case that was never reassigned shows 0. |
| Sojourn Queue Business Minutes | Sojourn_Queue_Business_Minutes__c |
Number (16, 2) | Business minutes the case spent owned by queues. |
| Sojourn Reopen Count | Sojourn_Reopen_Count__c |
Number (9, 0) | Times the case left a closed status. Help text: Times the case was reopened after closing. |
| Sojourn State Minutes | Sojourn_State_Business_Minutes__c |
Number (16, 2) | Business minutes the record has spent in its current status, written by Sojourn Live values. Help text: Refreshed by Sojourn Live values. Empty until tracking starts. |
| Sojourn Status Change Count | Sojourn_Status_Change_Count__c |
Number (9, 0) | Status changes after creation. |
| Sojourn Total Business Minutes | Sojourn_Total_Business_Minutes__c |
Number (16, 2) | Business minutes across all owner intervals. |